How to use the Express Shop


Product Selection


  • Browse through our range of products, please take note that we haveseparated the products according to the decoration method e.g. BIC Metal Pen Laser Engraved 1 Position or BIC Pen printed 1 colour 1 Position.
  • When you find what you would like to order add that product to the cart, and specify the quantity you would like.
  • Proceed to Checkout where you are required to complete your contactdetails. You order will not be processed without the required fields being completed and ifthe order is submitted with false contact details we will not take theorder.
  • You will receive an email confirmation in your inbox which you need to reply to with your artwork in EPS format.

Artwork


Promotional Product Artwork Branding GuideOnceyou have placed an order through the Express Shop you will receive anemail confirmation which you need to reply to with your artwork.

Ifyou are printing your logo in one colour please submit your EPS filewith the logo already in one colour.
Allyour text also needs to be converted to outlines. If we do not haveyour font we will not be able to convert your font to outlines. Artwork changes will incur a fee.

ArtworkApproval must be via email and sent within 24 hours of artwork proofbeing sent through in order to guarantee a 5 day turn-around. To ensurethe process is smooth we ask that you provide a specific description of what you would like your branding to look like e.g. Print logo on barrel

If you need assistance with your artwork please email lindsey.oostendorp@jempp.com.au or complete our Graphic Design Enquiry Form.

Delivery


With our ExpressShop we guarantee a 5 working day delivery time frame from time of artwork approval to anywhere in Australia. If you are in a remote area or from one of the islands off the coast of Australia please specify this at time of delivery as this may extend the delivery timeframe.

Freight


All prices include freight to anywhere in Australia.

Payment

PayPal Credit Card Payment
Payment must be made at the check-out stage otherwise your order willnot be processed. Our online payment method is through PayPal. To usePayPal you do not need to sign up, you can make regular Credit Cardpayments using their online system.


About PayPal



PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information

Follow this link to create a PayPal account.


Support


If you are having any trouble processing your order please do not hesitate to contact us.During business hours you can call (02) 8205 1334 or email production@jempp.com.au


For outside of business hours please email enquiries@jempp.com.au and one of our consultants will be in contact the following morning.